AI · AI & Automation
WhatsApp Order Bots
In markets that live on WhatsApp, the chat is the store. Our bots answer real questions, collect order details step by step, confirm honestly, and fetch a human the moment one is needed.
Sound familiar?
Customers answered tomorrow
The enquiry at 11pm that buys elsewhere by morning.
Chats that collect data and lose people
Bots that interrogate before they answer, and drop the thread the moment a question surprises them.
This service exists because we kept meeting these two. Here is what fixing them properly includes.
What's included.
AI / whatsapp-bots
Order collection flows
Name, address, quantity and confirmation gathered conversationally, validated properly.
Real-question answering
A curated answer library first, AI second, human third, in that order, so answers stay true.
Human handover
One tap reaches a person, and the bot stops talking the moment a human replies.
Zero-silence guarantee
Missed-message rescue and failed-send retries, because an ignored customer is a lost one.
The toolkit for this work
How ai & automation work runs here
Read the real conversations
Your actual transcripts decide the design: where people drop, what goes unanswered, what gets asked daily.
Curate the truth first
An approved answer library comes before any AI: the bot quotes your facts, not its imagination.
Ship with guard-rails
Price and policy claims validated in code; anger, confusion and requests for a human escalate immediately.
Tune on transcripts weekly
Unanswered questions become new approved answers, and every fixed behaviour is locked with a test.
What it's judged by.
Every engagement reports these: the numbers, not the vibes.
Answered without a human
The share of conversations resolved correctly by the machine alone.
Time to first reply
Seconds, at 3am too: the reason the bot exists.
Orders completed in chat
Conversations that became confirmed orders, the number that pays for everything.
This is for you if
- Businesses whose customers live on WhatsApp
- Stores losing sales to slow replies and time zones
- Teams drowning in the same twenty questions
And honestly not, if
- Anyone who wants the bot to bluff when it does not know
- Replacing human judgement on complaints and edge cases
We turn down work that fits this column. It is cheaper for both of us early.
“A bot earns trust by knowing when to stop talking and fetch a person.”
how we run ai & automation
Asked about this service.
Does this work with my existing WhatsApp number?
It uses the WhatsApp Business Cloud API, which needs a number dedicated to the API. We handle registration and migration.
What does WhatsApp charge?
Meta bills per conversation window by category and country. We wire cost tracking in from day one so you see the real number, not a surprise.